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Testimonials

Lettings

by ‘W Möller’

A huge thanks for the wonderful service, my time with Luff has been such a positive experience, no matter who I have dealt with. Thank you all for making my time with you so great!

by ‘M & S’

“Just to say thank you for your invaluable help in recent weeks. We know it’s your job but you added something special – you made us feel you cared! We really appreciated your honesty and efficiency. We were always impressed by how quickly our calls and queries were dealt with.”

by ‘Lettings Adventurer’

“You may know by know that I have recently sold my let property (via Luff & Wilkin) after nearly 12 years renting to various tenants always via Luff Associates. I am writing personally to thank you and your team for providing a complete and friendly service throughout the time I rented the property. I was always greeted on the phone by a friendly voice regardless of department, surprisingly they always seemed to know my property address as soon as I mentioned just my name! In each case, there was always an attitude of ”how can I help you”. As a result , I gladly recommend Luff Associates to anybody thinking of letting a property. Please thank your whole team for the help they have provided throughout my  ‘lettings adventure’.”

by ‘Very Satisfied Landlord’

“In 14 years of ownership my flat was never empty for more than a month and rarely empty at all. Luff Associates staff were always available to take calls and I found them to be proactive, experienced and extremely helpful. They took care of everything: tenants were checked (they always paid); administration was spot on; and, maintenance was carried out promptly and in consultation with me and the tenant. They also have an excellent knowledge of the market. In summary, Luffs made my buy-to-let rewarding and easy. I have no hesitation in recommending them, very strongly to others.”

by ‘JF’
“A very professionally run company, always happy to help answer queries in an honest and comprehensive way. Trades persons selected by Luffs to carry out maintenance have always been of a high standard. Would definitely recommend.”

by ‘Tom Gilchrist’
“Excellent line of communication throughout and any issues with the property in the beginning (which were minor due to effective management) were swiftly dealt with accurately and personally. I felt the attitude of the staff was perfect in the sense that they were consistently polite and helpful with me (the tenant), at the same time as representing the landlord fairly. The approach of Luffs overall is obviously based on quality, a rarity sometimes in this market, and was very refreshing. I will definitely be recommending them!!”

by ‘Long Standing Landlord’

For the last 15 years you managed a ‘buy – to – let’ property for me in Farnborough. During that time I lived in 3 different parts of England, never closer to the flat than about 3 hours drive away, so your being on hand and responsive to not only my needs, but those of the tenants as well was crucial. I can honestly say that I have never been dissatisfied or disappointed with any of the activities that you have carried out on my behalf ; from the standard property inspections, through sourcing new tenants and renewing the contracts, to answering emergency queries from the tenants and liaising with contractors.

You have kept me in the picture, but also used your initiative to preserve both myself and the tenant’s contentment. Your attention to detail has been exemplary and your liaison with the leasehold managers has been more than satisfactory as well. For me, the icing on the cake was the fact that the last tenants were in place for 5 years. On departure, they were extremely complimentary about me as the landlord, however, I am conscious that much of that praise is down to the Luff Associates Team, who dealt with them on a daily basis. For this I thank you and am most grateful for your professional yet personal service.

Sales

Jane
“Thank you so much for your expertise and professionalism in dealing with my Farnham property. I couldn’t have chosen a better agent for making the exercise stress-free. I would certainly recommend your firm and if you are ever in Hayling Island do please look me up.”

Mr & Mrs Polifonte
“We would like to express our deepest gratitude for your fine work selling our house. We have found Luff & Wilkin were extremely supportive, professional and prompt to communicate and give us feedback and advice whenever necessary. All your hard work deserves a WELL DONE!”

Carole
“Thank you so much for looking after our Dad’s house and then selling if for us. So grateful for all your hardwork, done with such cheer and patience.”

Jim & Sam
“Thank you for all your hard work, it was a long road, but you found us the best house ever!”

Jamie & Laura
“Thank you so much for all of your help getting us into our new home.”

Rosemary Hemrood
“Thank you for arranging my sale, hopefully we will settle in our new home – but if not we will know who to contact.”

Jean & Allen
“Our thanks to you all for your help on the purchase of our property and for keeping us well informed throughout.”

Liz & Neil
“We just wanted to say thank you for the way you dealt with the selling of our house. We really felt you kept us informed and helped to keep the whole process moving along!” 

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