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NAEA Propertymark ProtectedNAEA
David Wilkin is a member of the National Association of Estate Agents and has the NAEA Technical Award in the sale of residential property.

Mary Luff is also a member of The Association of Residential Letting Agents.

Due to our association with ARLA, Luff Associates are full members of the main Tenancy Deposit Scheme, giving all our landlords and tenants even further peace of mind.

ARLA - Association of Residential Lettings Agents

Luff Associates have been full members of ARLA (Association of Residential Letting Agents) since our beginning, ensuring we provide the highest standards to both Landlords and Tenants.

These Associations are Britain’s leading professional bodies in Estate and Letting Agency. They insist on high ethical standards and professional competence. Membership is only gained after exhaustive investigation and demands adherence to a strict code of conduct by all its members.

The Property Ombudsman
The scheme provides an independent and impartial facility for the resolution of complaints between those members of the public who buy, sell or let property and the agents they deal with, member agents have to comply with a code of conduct. As members of the scheme the public can be confident about the firms approach and where, if they feel disadvantaged they have access to independent judgment of their complaint.

The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes between sales and letting agents who have joined the TPO and consumers who are actual or potential buyers or sellers or landlords or tenants of residential property in the UK. Mary Luff has been a member of the POS since 2006 – membership number N00992.

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