Luff Associates Ltd and Luff & Wilkin Ltd are committed to ensuring that your privacy is protected.
How we get Information about you
We may collect and process the following data about you as follows:
Information you give us:
You may give us information about you by completing forms on our site or by corresponding with us by phone, email or otherwise. The information you give us may include (but is not limited to) your name, title, date of birth, address, email address, phone number or other contact information, username, password, financial details, and the records and contents of any correspondence and communications you have with us or any feedback which you leave for us.
Information we may collect from you.
Each time you visit our site, we may automatically collect the following information:
Information we receive from other sources.
How we use your information
How we will use information you give us:
How we will use information we collect about you:
In addition to the purposes listed above, we will use this information:
How we will use information about you we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out.
Disclosure of your information
We may share your information with selected third parties including but not limited to:
We may disclose your information to third parties:
Our site may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please be aware that these have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before submitting information to these websites.
Where we store your information
The information we collect from or about you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the processing of your payment details and the provision of support services. By using our website, or otherwise submitting your personal information to us, you agree to this transfer, storing or processing. Luff Associates Limited and Luff & Wilkin Limited will take reasonable steps to ensure that your data is treated securely and in accordance with the Data Protection Act 1998.
Once we have received your information we will use strict procedures and security features to try and prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of information transmitted to our site. Any transmission is at your own risk and you agree that we will not be liable for any breach of security unless it has been proved that we have been negligent. We do not accept any responsibility for the protection of information or images provided to third party online sites that link to or from our website.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping the password confidential. Please notify us immediately if you suspect that your password is no longer secure.
Your information will be held for at least six years for legal, regulatory and accounting purposes and thereafter for as long as reasonably necessary to fulfil the purposes at: How we use your information.
You have the right to withdraw consent for us to process your information and for its use for marketing purposes. You have the right to withdraw consent for us to process your information at any time.
You have the right to withdraw consent for us to pass your information to third parties for marketing purposes. This will result in us ceasing to offer the goods and services to you.
If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe from their communications.
Access to Your Information
You have rights to the following information:
You have the following additional rights:
You can exercise any of these rights at any time by writing to the Data Protection Officer, Luff Associates Limited and Luff & Wilkin Limited White Oak Cottage, 13 Claremonmt Avenue, Camberley, Surrey, GU15 2DR or by emailing firstname.lastname@example.org. We may charge a reasonable fee to cover our administrative costs.
If you are not satisfied about the way in which your information is handled you have the right to lodge a complaint to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Rectifying or Updating your information
You must ensure that any information you provide to us is correct and complete. You can ask us to rectify or update your personal information at any time by email to email@example.com; or by writing to: The Data Protection Officer, Luff Associates Limited and Luff & Wilkin Limited White Oak Cottage, 13 Claremont Avenue, Camberley, Surrey, GU15 2DR.
How to contact Luff Associates Limited and Luff & Wilkin Limited with questions:
The data controller responsible for your information is Luff Associates Limited and Luff & Wilkin Limited. You can contact us online at firstname.lastname@example.org or by post at White Oak Cottage, 13 Claremont Avenue, Camberley, Surrey, GU15 2DR if you have any questions or complaints regarding our use of your information. As a data controller we are registered with the Information Commissioner's Office, and our registration number is Luff Associates Z2969135, Luff and Wilkin Z3548045.
Certain devices can detect your approximate location, via latitude and longitude. The accuracy of this data is not in the control of Luff Associates Limited and Luff & Wilkin Limited. If this feature is requested, Luff Associates Limited and Luff & Wilkin Limited will prompt you to provide your permission to access your location data for the purposes of providing you with results or directions based on your current location. You can disable location settings within your browser or app.
Cookies and tracking
The Luff Associates Limited and Luff & Wilkin Limited website and applications may collect anonymous data about how you use our services in order to help us improve future functionality.
How to contact Luff Associates Limited and Luff & Wilkin Limited
You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.
Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).
If any part of our terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
These terms and conditions and your use of this website are governed exclusively by English law.
This does not affect your statutory rights as a consumer.
Luff Associates Limited and Luff & Wilkin Limited are registered in England and Wales (registered number Luff Associates 4494245, Luff & Wilkin 8078018). Our registered office is at White Oak Cottage, 13 Claremont Avenue, Camberley, Surrey, GU15 2DR.